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Client Success Associate - COR Support

Supervisor OHS Services & Data Analytics - Strathcona County

join the alberta municipal health and safety association

Client Success Associate - COR Support

We are seeking a highly motivated and customer-focused individual to join our team. In this role, you will be responsible for ensuring our customers’ success by delivering exceptional customer service and Certificate of Recognition (COR) support.

JOB SUMMARY

The successful candidate will thrive in a fast-paced, collaborative work environment and will possess superior customer service skills with attention to detail, handling course bookings and preparation, and COR support for team members as needed. Supporting member requests in alignment with established service level agreements and customer service metrics.

RESPONSIBILITIES/ACCOUNTABILITIES

Reporting to the Client Success Manager the Client Success – COR Support Associate will be responsible for the following:

Administrative Support:

• To ensure Zen Desk responsiveness (Customer Service front line, AMHSA Safety Inbox Zoom phone)
• Send outgoing mail and organize courier delivery of training materials and other material
• Set up training room for in house courses.
• Coordinate and Schedule training course bookings between municipalities (hosts), AMHSA virtual instructor led in house courses, and instructors.
• Prepare student course materials (e.g. participant manuals, exams, handouts, evaluations) and instructor course materials (e.g. exam answer keys, exercise answers, etc.) prior to the date of the course
• Member onsite support - Tradeshow support, digital technical facilitation i.e. ITF
• Manage accounts receivable by processing payments, producing invoices, transactional and monthly account reconciliations.
• Invoice entry in Learning Management System (LMS) BIS Training software including monthly electronic health and safety management system invoices

COR Support:

• Responsible for LMS course deployment and administration (Audit Refresher, Health and Safety Management Systems and Health and Safety Auditing)
• Configure AMHSA LMS to ensure information pre, during, and post learning event is current and accessible
• Communication with learner prior, during, and after an eLearning or Instructor led event
• Ensure accurate and timely deployment within LMS, of evaluation of learning events
• Enter training, auditor and audit information into applicable databases
• Assist in issuing new auditor certifications and corresponding communications

QUALIFICATIONS

• Post-secondary education with emphasis on administrative skills
• 2 years Customer success experience
• MS Office Software Suite – Teams, Sharepoint, Word, PowerPoint, Outlook, Explorer, Excel, Zoom
• Applicants with municipal experience and who hold a valid National Health & Safety Administrator
• Invoicing experience is an asset

PROFICIENCIES REQUIRED

• Has friendly and positive attitude when interacting with clients, guests, and other employees
• Handles correspondence in a timely and professional manner
• Makes sure data is accurate, available and accessible; Processes invoices & rosters; & reconciles account balances
• Compiles data, statistics and other information to support reporting
• Ability to effectively manage office, training and promotional supply inventory

ATTRIBUTES REQUIRED

• Proven organizational skills, high level of detail orientation, ability to multitask and prioritize conflicting deadlines
• Excellent communication, interpersonal and analytical skills
• Patience, attentiveness, ability to use positive language
• Proven ability to take initiative, work independently

Job Type/Category: Permanent
Location: Sherwood Park, Alberta
Work Schedule: Monday to Friday 8:30 AM – 4:30 PM

Job Type: Permanent

Pay: $50,364.00-$75,547.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

Sherwood Park, AB T8H 2W7: reliably commute or plan to relocate before starting work (required)

Education:
Secondary School (required)

Work Location: Hybrid remote in Sherwood Park, AB T8H 2W7

Application deadline: 2023-07-08
Expected start date: 2025-09-22

Apply Now

career opportunities from our members

Supervisor OHS Services & Data Analytics

In collaboration with the Supervisor, OHS Services & Governance, this position is responsible for managing the technological infrastructure, data systems, and analytical processes that support the County’s occupational health and safety programs.

This role ensures that data is effectively gathered, evaluated, and utilized to meet legislative and program requirements and to drive continuous improvement. As Supervisor you will lead a team of dedicated OHS professionals who support various County departments and will also provide direct OHS support to Human Resources and the Chief Commissioner’s Office.

Learn More & Apply